If you are having difficulty paying your bill on time, please get in touch with our friendly accounts team at accounts@toastelectric.nz as soon as you can.
We can discuss other payment options such as payment plans, smooth pay, and assistance from our Energy Wellbeing programme.
We can also discuss a possible payment extension.
Contact accounts team If you are a medically dependent customer, contact us today and we will make sure you are looked after.
What is a medically dependent customer?
A medically dependent customer is a person who is dependent on electricity for critical medical support, and the disconnection of electricity may result in loss of life or serious harm. If you, or someone living with you, are dependent on electricity for critical medical support and disconnection of electricity may result in loss of life or serious harm, please contact us immediately.